Banco de Oro addressed the public after one of their customers, Gleen Cañete, published a video in which he was seen crying and claiming that his money was wiped out of his account.
In the video, Cañete was crying when he told the netizens that he had never withdrawn his money from the bank.
According to him, his account could only be accessed via passbook so it would be impossible that someone would withdraw his money worth P350,000 online.
However, after the video went viral on social media, Cañete quickly changed his tune and claimed that the money was already recovered from his account.
He then suddenly refused to explain how his money had been recovered.
“SA LAHAT NG NAKISIMPATIYA AT NAGSHARE NANOOD NG VEDEO AT CONCERN SA NANGYARI MALAKING BAGAY PO SA AKIN ANG INYONG PAGDAMAY PERO SA NGAYON HINDI KO MASABI SA INYO BAWAT DETALYI PERO NAKIPAG UGNAYAN NA AKO SA BANKO.PASENSYA NAPO KAYONG LAHAT KAILANGAN KO MUNA UNAHIN ANG PAMILYA,” he said.
BDO’S STATEMENT:
In a statement released by BDO, they clarified that the money was not returned from Cañete’s bank account as it was legitimately withdrawn online.
They even gave a hint that one of Cañete’s relatives might be involved in the withdrawal of the money.
“Please be informed that in the recent passbook incident as narrated by Mr. Gleen Cañete in his social media account, BDO has been able to account for the withdrawals that caused stress to Mr. Cañete. All withdrawals done by the accountholder online were verified to be valid. Mr. Cañete advised BDO that they will resolve matters within their family,” the bank statement read.