Vice Ganda was not happy with the explanation written by the flag carrier Philippine Airlines (PAL) to his complaint.
It can be recalled that Vice used his social media pages to express his disappointment towards PAL due to an alleged overbooking issue that forced the comedian to miss his flight.
According to PAL, they made two business class seats unavailable due to safety reasons, which resulted in Vice losing a place on the plane.
However, PAL claimed that they offered an alternative solution to Vice, by downgrading his seats to economy, which the comedian reportedly refused to do.
“First and foremost, we want to clarify that the flight was not overbooked, and we operate with the utmost commitment to safety. During pre-flight safety checks, two business class seats were identified as unserviceable due to safety concerns, rendering them unfit for passenger use. As a result, you were among the passengers offered a seat downgrade to economy class, a decision made to ensure safety and the operational integrity of the flight,” PAL wrote.
“We acknowledge that this may have been inconvenient and we extend our sincere apologies for any discomfort you experienced. We have received an update that eventually, two alternative passengers were identified and agreed to accept the downgrade offer, allowing you to return to your originally booked business class seats. We appreciate your patience and cooperation during this situation,” they added.
Vice then responded to PAL’s explanation, saying that the reason that the communication staff of the company was different from what he heard at the airport.
“Hindi yan ang sinabi sakin sa counter! Ang sabi ng staff “THE FLIGHT WAS OVERBOOKED AND MY SEAT WAS GIVEN TO ANOTHER PASSENGER”. MAG BATO BATO PICK NA LANG KAYO NG STAFF SA COUNTER KUNG SINO SA INYO ANG PAL-PAK! YUNG PANALO LIBRE KO NG ROUND TRIP TICKET VIA CATHAY PACIFIC!” he stated.
Hindi yan ang sinabi sakin sa counter! Ang sabi ng staff
“THE FLIGHT WAS OVERBOOKED AND MY SEAT WAS GIVEN TO ANOTHER PASSENGER”. MAG BATO BATO PICK NA LANG KAYO NG STAFF SA COUNTER KUNG SINO SA INYO ANG PAL-PAK! YUNG PANALO LIBRE KO NG ROUND TRIP TICKET VIA CATHAY PACIFIC! https://t.co/fg8O9H2D26
— jose marie viceral (@vicegandako) October 24, 2023
As of writing PAL has yet to give any official statement about the result of their investigation.