An Airline company received criticisms on social media after a volunteer complained because their baggage has been denied check-in.
In a social media story, Pastor Jasper Ivan Iturriaga who’s on a mission to search for the missing crew of a helicopter piloted by volunteer missionary Daniel Lui called out Cebu Pacific for not allowing their baggage because it was too long.
According to him, they were asked to pay an additional fee to allow their baggage to be transported.
“They need to charge us coz it’s 8 inches too long. We told em it’s from volunteers doing search and rescue but won’t give us consideration,” Pastor Jasper said.
“@cebupacific y’all not nice.” he added.
Daniel and another volunteer nurse Janelle Alder went missing on March 1 and the Pastor didn’t stop searching for the possible location of the missing crew.
Members of the AFP also helped the pastor to locate the missing crews, but until today, the search and rescue have no results yet.
Meanwhile, netizens criticized the said airline company for not giving consideration to the pastor.
“This is not something new! They will never change as long as people are still patronizing them. It took me just one bad experience, never again!” netizen Erma Etena said.
“Hopefully, walang mangailangan ng hospitalization at humingi ng tawad s hospital fee kc ang mahal na lahat. It’s civil to be obedient to the rules but humanity is greater than anything else. Kahit konting consideration sana. That extra 8 inches won’t really cause an airline to crash, would it @Cebu Pacific Air?” netizen Piamonte asked.
However, some still defended Cebu Pacific from the criticisms.
“They just following the procedures. Hindi yan pera pera. Miski yung timbang. Isipin nyo sino mag bubuhat nyang mga yan. Yung mga hindi nyo nakikitang mga rampers. 50lbs(23kgs) ang max weight para sa isang ramper. So kung sa haba naman 2 ramper ang kelangan para magbuhat ng ganyang bagahe. Di nyo naman babayaran yung mga rampers pag na injured yang mga yan.” netizen Allen remarked.